The vision of Alba’s Information Technology (ALBAIT) department is to be the best
information technology organization in higher education; recognized for strategic leadership, innovation, and collaborative partnerships in achieving the university academic, and research
goals.
ALBAIT Strategic Goals
ALBAIT annually sets goals to accomplish during the course of a fiscal year (FY). First, we review an Enduring Goal framework set within four categories:
1) Service delivery
2) Implementation of new systems
3) Strategies, planning, and process
4) ALBAIT administration
These Enduring Goals are long-term efforts that ALBAIT's Senior Leadership Team (SLT) break into manageable elements to accomplish each fiscal year.
ALBAIT's Enduring Goal Structure
Service Delivery
Deliver IT services that meet the needs of faculty, students, and staff
Provide operations and support, and grow existing services
Enhance services and service delivery
Experiment with new service delivery models
Implementation of New Systems
Implement new technology through programs
Advance and deliver strategic initiatives through programs
Strategies, Planning and Process
Develop IT strategies, plans, and process
Develop IT strategic plans
Strengthen account management, vendor management, ITSM, and project management
processes
Address major risk and information security
Establish and implement technical architecture standards
ALBAIT Administration
Create best work environment
Foster ALBAIT values
Attract, retain, and develop people
Enhance internal and external communications
Provide the optimal workspace
Investments in ongoing operations of current systems, including break fix, life cycle
management, routine maintenance, expansions to meet growing demand
Investments in existing systems for new functionality or higher service levels
ALBAIT Structure
Service Delivery
Academic Technology
Administrative Technology Services
Communications Technologies Services and Projects
Data Management Services
Infrastructure
Library Technology Services
Support Services
Implementation of New Systems
Identity & Access Management
Ysoft Print management system
Student Information Systems
Strategy, Planning, and Process
Account & Service Management
Architecture & Engineering
Information Security
Project & Vendor Management